ESTFISH ONLINE STORE TERMS AND CONDITIONS OF SALE
1. General Provisions and Terms
1.1. These Terms and Conditions of Sale govern the legal relationship between the service provider Estfish OÜ (registry code 14455945, address Tuuliku tee 4, Tallinn, email info@estfish.ee, hereinafter the Seller) and the purchaser of services or products (hereinafter the Customer) when offering and purchasing on the website Estfish (hereinafter the Online Store).
1.2. The Seller offers via the Online Store the booking and sale of fishing trips, guiding services, and related leisure services (hereinafter the Service), as well as the sale of physical and digital gift cards.
1.3. For additional information and inquiries, the Seller can be contacted by email at info@estfish.ee or by phone at +372 56661161.
1.4. In addition to these Terms and Conditions, the relationship between the Customer and the Seller is governed by the legislation in force in the Republic of Estonia.
2. Prices and Payment
2.1. All prices displayed in the Online Store are in euros (EUR) and include value-added tax (VAT) as stipulated by law.
2.2. The price of the Service includes the activities, equipment, and services specified in the description of the fishing trip. The price of the Service does not include fees that are not separately specified in the trip description (e.g., individual recreational fishing rights fee, unless stated otherwise).
2.3. To order a Service (fishing trip) or a gift card, the desired product/service must be added to the shopping cart. To complete the order, the required data fields must be filled in, and the appropriate delivery method must be selected (in the case of gift cards). The total amount will then be displayed on the screen, which can be securely paid using the following payment methods:
Estonian bank payments (bank links).
2.4. Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying via bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The Seller has no access to the Customer's bank or credit card details.
NB! When paying via bank link, be sure to click the "Back to merchant" button on the bank's page.
2.5. The owner of the Online Store is the personal data controller and forwards the personal data necessary for executing payments to the authorized processor Maksekeskus AS.
2.6. The contract enters into force and the booking/order is confirmed upon receipt of the payable amount to the Online Store's bank account.
2.7. If the ordered trip or service cannot be provided due to fully booked slots or another material reason (or a physical product cannot be delivered), the buyer will be informed at the earliest opportunity, and the paid money (including delivery costs) will be refunded without delay, but no later than 14 days after sending the notification.
3. Provision of Services and Delivery of Gift Cards
3.1. The booking confirmation and e-gift card for a fishing trip purchased from the Online Store will be sent to the email address provided by the Customer free of charge and immediately upon receipt of payment.
3.2. If the Customer orders a physical gift card, it will be delivered via the delivery method chosen by the Customer.
3.3. Delivery methods and fees for physical gift cards:
Parcel locker (Omniva / SmartPOST / DPD): The delivery fee will be displayed to the Customer in the shopping cart prior to order confirmation.
3.4. Physical gift cards will be dispatched no later than within 2 working days following the receipt of payment. Shipments usually arrive at their destination within 5 working days within Estonia.
3.5. The Customer is obliged to provide accurate and correct contact details when placing an order. The Seller shall not be liable for any delay or failure in delivery resulting from inaccurate information provided by the Customer.
3.6. Using a gift card to book a trip:
To use the service indicated on the gift card, the trip date must be booked in advance via the Online Store or by contacting the Seller using the contact details provided on the gift card.
The gift card is valid for 12 months from the date of purchase (unless stated otherwise on the card). Expired gift cards will not be extended or refunded in cash.
4. Right of Withdrawal and Cancellation Policy
4.1. Pursuant to the Law of Obligations Act (§ 53 (4) 8)), the standard 14-day right of withdrawal does not apply to contracts for the provision of leisure services where the contract requires the provision of the service on a specific date or within a specific period.
4.2. The Customer has the right to cancel or modify a booked fishing trip under the following conditions:
More than 14 days before the start of the trip: The Customer will be refunded 90% of the paid amount or allowed a free date change.
7 days before the start of the trip: The Customer will be refunded 50% of the paid amount.
Less than 72 hours before the start of the trip or in case of non-appearance: The paid amount will not be refunded.
4.3. Return of physical gift cards: Physical gift cards are subject to a 14-day right of withdrawal from the date of receipt, provided that the gift card has not been used (no booking has been made) during this period. The return costs shall be borne by the Customer.
4.4. Cancellation notices must be submitted in writing to info@estfish.ee.
5. Trip Cancellation or Modification by the Seller (Weather and Force Majeure)
5.1. The Seller and the fishing guide reserve the right to postpone or cancel the trip if weather conditions (e.g., storm, strong wind, hazardous ice conditions, thunderstorm) or other safety concerns render the conduct of the trip unsafe.
5.2. If a trip is cancelled by the Seller due to weather conditions or force majeure:
The Customer will be offered an alternative date for the trip.
If a suitable alternative date cannot be agreed upon, the Customer will receive a 100% refund of the paid amount.
5.3. The Seller is not liable for any additional costs the Customer may incur in connection with the cancellation of the trip (e.g., travel expenses to the meeting location, accommodation, etc.).
6. Participant Responsibility, Safety, and House Rules
6.1. The Customer is obliged to follow the guide's instructions and safety rules throughout the entire trip.
6.2. The service provider reserves the right to refuse service or terminate the trip for individuals who are under severe influence of alcohol or narcotics, or whose behavior poses a risk to themselves or other participants. In such cases, no refund will be issued.
6.3. The Customer is responsible for ensuring that their health condition permits participation in the selected fishing trip.
6.4. In the event of intentional or negligent damage to or loss of the Seller's equipment (boats, rods, reels, lure sets, etc.), the Customer is obliged to compensate for the damage caused. (Normal loss or snagging of lures during fishing is generally excluded).
7. Processing of Personal Data
7.1. The Seller processes the Customer's personal data (name, phone number, email address, postal address) in accordance with the General Data Protection Regulation (GDPR) solely for the fulfillment of bookings, delivery of gift cards, provision of services, and compliance with statutory obligations.
7.2. The owner of the Online Store is the personal data controller and forwards the personal data necessary for executing payments to the authorized processor Maksekeskus AS.
7.3. Further information on the processing of personal data is available in the Estfish Privacy Policy.
8. Submission of Claims and Dispute Resolution
8.1. If the Customer has complaints regarding the Service or product, they must be submitted in writing to info@estfish.ee as soon as possible, but no later than within 14 days following the date of the trip or receipt of the gift card.
8.2. The Seller will respond to the claim in writing within 15 days.
8.3. Disputes shall primarily be resolved through negotiations. If an agreement cannot be reached, the Customer has the right to appeal to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (TTJA) or to the court.
Sincerely,
Estfish OÜ